Cold Stone Creamery

Deb S 5 months ago

So I placed a delivery order today, and my order was pretty incorrectly made. I placed an order for 2 Love It sizes (one had customization with 2add-ons) , and 1 Gotta Have It. I received 2 Like It's, and 1 Love It. Worse yet, the item with customization and additionally charged add-ons was missing one of the paid add-ons. When attempting to resolve by phone, this location conveniently doesn't answer and requires that a voice mail to be left, with the customer HOPING that a call back will be received. I really dislike food service businesses that send incorrect orders, or missing items, on delivery orders!! The only reason for 1 star is that I'm an icecreamaholic...lol!! Btw, noticed that the owner doesn't even bother to respond to reviews. That will likely be the response to the voice-mail I left. Guess I'll have to dispute with my CC for the appropriate amount to be charged back...

Jerry Cameron 6 months ago

Great place for a good snack, but had a very unpleasant time last visit. Employee helping was very rude and she had a horrible attitude. Definitely needs some retraining on customer service!!

Alice Fernandez 10 months ago

I don't usually do reviews but, I have to make an exception for this place. My grandson decided he wanted an ice cream cake for his birthday so after checking out Baskin Robbins I suddenly thought about cold stone and figured it couldn't hurt to look at their website. My grandson said he wanted chocolate cake and vanilla ice cream for his birthday cake and he loves oreo cookies. I checked out their cakes and was surprised to discover that they were less than Baskin Robbins and they had some ready-made cakes with common flavors including the ones my grandson wanted. So, at 830 the night before his bday party we went and bought the cake. I didn't expect much, I've never found a cake with ice cream in it that I felt was very good, the cake is usually dry counting on the ice to be absorbed enough to make it moist, OMG was I in for a shock! Their cake is delicious and moist before the ice cream even had a chance to melt. The cake even cost less than the other ice cream company. It's well worth the price! I highly recommend getting the ice cream cake from here especially if you have adults to serve. The flavors are great and if you order in advance you can customize it according to you

Diego Lomeli-Katen 2 years ago

Went here with my girlfriend and got a brown sugar and she got the red velvet. Both are so good and the lady working was so sweet. Took a shot at the claw machine and son my first try.

Karly Falkenberg 3 years ago

Employees were welcoming and experienced. Made my order exactly how I asked and knew what they were doing. Tried the Blueberry banana smoothie and really enjoyed it! Also, I love the apple pie signature creation and that they could change out the ice cream flavor. Quick service. Indoor and outdoor seating. Not the cleanest store but always has customers who seem happy. Will be back!